What are Crates?

Crates are one of the ways to earn weapons and cosmetics in Call of Duty: Mobile outside of Battle Pass or Premium Battle Pass rewards. &nbs...

How do I open a crate?

When you buy a crate, it will automatically open for you and unveil the item you've received.If you earn a crate, you can open the crate in ...

I've bought several crates, but I haven't gotten the item I want. Why does this happen?

Crates offer a chance to randomly unlock a variety of items, including weapons, camos, Soldiers, avatars, and much more. There is no guarant...

What happens if I get an item that I already own in a Crate?

If you find an item that you already have in your inventory, the item will immediately be converted to Credits. The amount of Credits earned...

What are the different rarities of rewards?

Rewards come in five rarities:Common (Gray)Uncommon (Green)Rare (Blue)Epic (Purple)Legendary (Orange)When purchasing a Crate from the Store,...

How do I get new Soldiers or skins?

Throughout each Season, several new Soldiers with themed uniforms can be acquired in a number of ways, including earned through events, unlo...

How do I get to the Draw?

The active Draw can be accessed from the home screen. The Draw button is below your avatar and player name on the left-hand side of the scre...

How do I get Bundles for free?

Currently, the only way to get Bundles is by purchasing them in the Store with COD Points.

I didn’t get an item I unlocked or earned. What should I do?

If you're missing an item you unlocked or earned, please try shutting down and rebooting the game.In some cases, you may need to restart you...