If you recently purchased COD Points and you don’t see them added to your balance or your balance is at 0, please check your in-game mailbox for more information about your COD Points balance.
Please note that COD Points purchases may take up to 24 hours to appear in game.
If you're still missing COD Points you purchased after 24 hours, please try shutting down and rebooting the game.
In some cases, you may need to restart your device.
If this troubleshooting doesn't resolve your issue, please reach out to us for help.